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DELIVERY

Unfortunately getting my lovely products to you is a costly business.

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To avoid putting up prices and provide 'Free Delivery', I decided on a delivery charge of £2.99 to contribute towards the cost of postage and packaging. If you buy just one product the delivery charge works out expensive, but it is more reasonable for bigger orders.

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I offer free delivery on all orders over £20.

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I aim to get the freshest products to you as quickly as possible and most orders are dispatched within 1 working day. All parcels are sent via Royal Mail 'Tracked 48' service and you will receive an email you when yourorder has been dispatched.

RETURNS

IF YOU HAVE ORDERED GOODS AND RECEIVED IT
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You may cancel your order at any time within 14 days of the date you received it. Please follow the following steps:

- Tell us that you wish to cancel by emailing hello@birdie.coffee
- Return your order (and all packaging, as far as possible in its original condition) within 14 days to:
Little Birdie Foods Ltd, Alyth, Perthshire, PH11 8NZ

Please include paperwork so that we can identify you purchase.

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We will process your refund of your purchase price as soon as possible and within 14 days of the items received back to us. 
PLEASE NOTE: Refunds will only be made if the returned product is in new condition, with labels and packaging intact, and we can sell it as a full price item. 

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IF YOU HAVE ORDERED GOODS BUT NOT RECEIVED IT
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You may cancel your order without giving a reason at any time within 14 days of placing your order. You will have no obligation and we will return your money.

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If your order has already been dispatched, please follow the instructions above.

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IF YOU RECEIVED FAULTY OR DAMAGED GOODS

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In the unlikely event that you received a faulty or damaged product, please follow the following process:

- Contact us on hello@birdie.coffee within 14 days of receipt of your order
- Return the faulty product (and all packaging, as far as possible in its original condition) within 14 days to: Little Birdie Foods Ltd, Alyth, Perthshire, PH12 8NZ

Please include paperwork so that we can identify you purchase.

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After receipt of the product and if we agree that the goods are faulty, we will process your refund as soon as possible and within 14 days of the items received back to us. We will refund the cost of the purchase, our delivery cost to you and also your cost of sending the product back to us.

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Please see our Terms and Conditions for further details

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Image by Timothy Barlin
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